Shipping Policy

Thank you for visiting and shopping at Tolhom. We are dedicated to delivering our high-quality products to our global community safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Zones & Supported Countries

We currently provide international shipping exclusively to the following 30 countries and regions:

North America

United States, Canada

Europe

United Kingdom, France, Germany, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Finland, Sweden, Italy, Spain, Portugal, Greece, Austria, Poland, Czechia, Hungary, Slovakia, Slovenia, Croatia, Bulgaria, Estonia, Latvia, Lithuania, Romania, Malta

Asia-Pacific

Japan

Important Geographical & Regional Delivery Restrictions:

US Non-Contiguous States & Territories: For orders shipping to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, or Military/APO/FPO addresses, please contact us at marketing@tolhom.com prior to placing your order. Additional shipping surcharges or carrier restrictions may apply, and we require manual verification to confirm delivery availability.

European Mainland Only: For European countries, we strictly fulfill orders to the continental mainland only. Overseas territories, outer islands, and autonomous regions (such as French Overseas Departments/DOM-TOM, Spanish Canary Islands/Ceuta/Melilla, Portuguese Azores/Madeira, Dutch Caribbean islands, etc.) are currently excluded from our shipping coverage.

Unserviced Regions: If your address falls outside our supported mainland delivery zones, we reserve the right to contact you or cancel/refund the order before dispatch.

(Note: If your country or delivery address is not included in the list above, we unfortunately cannot fulfill your order at this time. We are actively expanding our logistics network to serve more regions in the future.)

Available shipping destinations

2. Shipping Rates & Free Shipping Thresholds

We offer transparent flat-rate shipping and free shipping options across all supported destinations.

Our primary base rates and free shipping thresholds are anchored in USD ($60.00 USD threshold / $5.99 USD standard shipping fee).

To assist international customers, approximate local currency equivalents are outlined below:

Destination Region / Country

Orders Eligible for FREE Shipping

Standard Shipping Fee (Below Threshold)

United States (USD)

$60.00 USD and over

$5.99 USD

Europe (EUR)

€55.00 EUR and over

€5.50 EUR

United Kingdom (GBP)

£47.00 GBP and over

£4.70 GBP

Canada (CAD)

$81.00 CAD and over

$8.10 CAD

Japan (JPY)

¥8,900 JPY and over

¥890 JPY

Important Currency & Checkout Notice:

Local Currency Display: While browsing our store, prices and shipping fees may be displayed in your local currency for convenience.

USD Settlement: Please note that all store transactions, cart subtotals, and final checkouts are officially processed in USD ($).

Exchange Rate Fluctuations: Local currency conversion estimates listed above may vary slightly at checkout due to real-time exchange rate fluctuations and bank issuer conversion rates. All shipping thresholds are calculated based on the net cart subtotal after discounts and before applicable taxes.

3. Order Processing & Handling Time

Handling Time: All orders are automatically processed and forwarded to our fulfillment centers within 1 business day (excluding weekends and regional holidays).

Order Confirmation: You will receive an automated email confirmation immediately after placing your order, and another notification containing your shipment tracking details once your package leaves the warehouse.

4. Estimated Delivery Times

Orders are dispatched from localized fulfillment warehouses (including fulfillment by Amazon's logistics network) to ensure maximum delivery speed.

Destination Region / Country

Estimated Delivery Time

United States

3 - 5 Business Days

Europe

3 - 7 Business Days

United Kingdom

3 - 5 Business Days

Canada

3 - 5 Business Days

Japan

3 - 5 Business Days

Disclaimer: Delivery windows are estimates and start from the dispatch date, not the order date. Delays may occasionally occur due to extreme weather, peak holiday seasons, or carrier-specific issues.

5. Multiple Packages & Brand Fulfillment

Tolhom operates as a multi-brand hardware and measurement tools store. To maintain the highest quality control and delivery speed, products belonging to different brands under our company portfolio may be fulfilled and dispatched from different specialized warehouse locations.

Split Shipments: If your order contains items from different brands or warehouses, your items may arrive in separate packages and on different delivery dates.

Separate Tracking: You will receive an individual shipment notification and unique tracking number for each package as soon as it is dispatched.

No Extra Fees: You will never be charged any additional shipping fees for split shipments. The total shipping cost calculated at checkout is final.

6. Shipment Tracking

Every order shipped from Tolhom comes with a trackable shipping service.

 

A Shipment Confirmation Email containing your unique tracking number and carrier info (such as Amazon Logistics, USPS, DHL, Uniuni, gofo, fedex, or local postal services) will be sent to you as soon as each package is dispatched. You can track your package directly via the link provided in the email.

Or visit this page to check: Track Your Order

7. Customs, Duties, and Taxes

For orders dispatched from local regional warehouses (such as within the US, UK, EU, or Japan), no additional import duties or customs fees will apply upon delivery.

In rare instances where regional stock shortages require cross-border fulfillment, any applicable import taxes or duties are the sole responsibility of the customer.

8. Address Accuracy & Damaged Shipments

Incorrect Address: It is the customer's responsibility to provide a complete and accurate delivery address at checkout. Tolhom cannot be held liable for packages that are lost, delayed, or returned due to incorrect address entries.

Damaged on Arrival: If your package arrives significantly damaged or with missing items, please contact us immediately at marketing@tolhom.com within 48 hours of delivery. Please provide clear photos or videos of the outer packaging and damaged products so we can expedite a replacement or refund.

9. Contact Us

If you have any further questions regarding our shipping destinations, timelines, rates, or multi-package orders, please contact our support team:

Email:

marketing@tolhom.com

Web:

tolhom.com
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